How did that happen? i reseted the phone to factory version and now i can´t even choose the operator, no mobile data, nothing. If you can, kindly include the exact error messages you are getting to give us an idea where to start. Below are the specific topics we discuss today: If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. Amiththapa, Sep 17, 2018: I am facing issues with ringer not working while using Android Auto. It continues to go into “mute” mode by itself. I have only had it call random people once and I restarted my phone. If you are using the volume buttons to change the volume, make sure you are increasing the ring volume. both have the same problem. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. the problem I have is, I can receive calls but I can’t dial out. Solution: Hi Michelle. I have had many Samsung Android phones and this is the first one that is doing this. Wait until the Android Recovery Screen appears after about 30 seconds. We haven’t heard of this issue so this might be an isolated case on your device. This can be a problem in some situations. My Galaxy S6 automatically goes into “mute” mode while I am speaking with someone, so either I or they hang up and call back. The only thing that we can suggest that you do on your end is to do software troubleshooting, which may or may not fix the problems. Solution: Hi Salome. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key. How to Fix Android Phone Auto­mat­i­cal­ly Goes into Silent Mode Restart Your Device. You will be taken to the safe mode identified by the word Safe mode present at the bottom-left corner. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in. — Lydia. Thank you in advance for an answer. Her love for Android made her develop the first app for Kashmir. Here’s how to do that: The phone drops connection all the time and even if it has 4G full bars sometimes it’s still hard to make phone calls. It has a schedule plus a white list (to prevent you from losing important calls). My phone will not receive 100% of the phone calls. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen. Using it, you can mute your notifications without silencing your ringtone, enable priority notifications, turn off visual disturbances, and much more. Mehvish is a computer engineer by profession. Find the setting to turn off screen during calls and disable it. Tap on Ok. To turn off the safe mode, simply restart your device. You might be wondering how a third-party app is responsible for the sound issue. Upon opening, you’ll automatically be brought to the initial settings page. it shows a “mobile network not available” when I try to call out. This one is not a proper fix. STEP 1. To check if the ring volume is enabled, follow these steps: Step 1: Open device Settings and go to Sound/Sounds and notifications. This also happens when we I merge a call that line goes to voicemail. If you find this post helpful, please help us by spreading the word to your friends. But now he can´t call anymore. This will sort a few things out if disabling this option didn’t. Hi, I have a new Samsung Galaxy S10 plus and it seems to be upto date with all software. That prevents the mute problem. Please help!!! When you hold your phone to your ear, the screen goes dark to avoid accidental touches. In case it is zero or minimum, you will not hear the ring. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted. it was working fine for him and the phone is not blocked to one specific operator. 1. It’s easy to place a call on hold using your Android phone — as long as your cellular provider hasn’t disabled that feature. Your first task is therefore identify where the problem may be coming from. To uninstall an app or app update, go to Settings followed by Apps/Application manager. Some #GalaxyS6 users have reported calling issues on their device so we post this article to share them and their respective solutions. Step 2: Once your device is off, press and hold the power button until you see the manufacturer logo. It should be above the minimum level. Turn on vibrate or mute. The other person I was speaking with leaves a message, then I try to push # to send the mail, but the dial pad is not registering to the phone call. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it. The Internet won’t work either, only if I’m on Wi-Fi and calls and text definitely don’t work if I have the phone connected to Wi-Fi. Additionally, give the 3.5mm jack in your phone a quick blow of air. By default, your Samsung screen will turn off during calls, especially when it detects your face while holding it near your ear. Launch the Shake2MuteCallapp from your app drawer. PREVIOUS. is this something I can fix? If your device doesn’t turn on the silent mode automatically in the safe mode, an app is responsible for the issue (more on that below). I got an Incipio case that has a taller lip above the screen and I'm careful how I hold the phone. You can also try to use other headsets to see if the phone’s functionality works. Any suggestions as to how to stop this. My Iphone 6 mutes while I am on calls and I am sure that I am not touching the screen with my cheek. Imagine this: you are waiting for a crucial call with ring volume on full. — Edreesa. b). I am having the exact same problem. Your issues can be caused either by poor network service in your area, or by a malfunctioning device. Another way to silence the notifications from apps is to separate notification and ringtone volume, which is linked by default. While you can change the volume of sound, that does not seem to affect the microphone at all. Even though the phone is not on silent, you miss calls because for some unknown reason that phone goes into the silent mode. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key. If the issue remains even after doing the suggested software troubleshooting, that means that the problem may not be on your device but how call routing is implemented by your wireless carrier. It will mute and then pull my contact list though. If your device is switching to the silent mode automatically, then the do not disturb mode could be the culprit. Press the Volume Down key to highlight ‘wipe cache partition.’. Android devices have four categories under sound settings — media volume, call volume, ring volume, and alarm volume. While in safe mode, all of your third party apps will be inaccessible so we recommend that you only do this prior to calling your husband or your contacts. You can also try to delete the cache partition of your S6 to ensure that no corrupted or outdated cache is present on the device. The icon may change its look, for example, from a pause symbol to a play symbol. People get annoyed and hang up on my constantly when they can’t hear me. After muting the call Mute icon will turn green as shown below and the voice call will be muted. Any help is  greatly appreciated! Has happened to somebody? So I’ll keep being asked by the automated system to choose an option, but, I’m unable to. Rebooting is the magical cure that can work anytime. Step 2: Check the slider for Ring volume. Now check network signal and make a call. How to Mute Phones on a Conference Call To mute a guest, click on the guest’s name in the guest list, and then click Mute. That way, you can define specific volume to different apps and prioritize notifications accordingly. A keypad also … (except silent mode) 2. A couple of days back, a user reported on Android Auto’s official help forum that once they connect their phone to the car’s head unit through a USB cable, the phone’s ringer volume somehow gets mute. It’s just a way to identify the problem. Known as Dial Kashmir, she won the prestigious Nari Shakti award from the President of India for the same. My phone started this about 2-3 months ago. First, check the permissions of all the recently installed apps and disable whichever gains access to sound control options. Run the phone in safe mode as often as you want to give you enough time to observe the device. Here are the options: 1. On Galaxy smartphones that run Android 8.0 Oreo (and soon, Android Pie), you can mute the device for a custom number of hours. NEXT. To wake it up, move it away from your ear or press the Power button. The phone hasn't muted but selecting and deselecting the mute icon doesn't fix it leaving me no other option but to hang up and call back. Solution: Hi Katey. It is totally understandable how annoying this can be. You have to uninstall apps until you have eliminated the issue. My partner purchased a used Galaxy S6. Then hit the Uninstall button. If the issue fails to show in safe mode, that’s a clear indication that one of your apps is to blame. She has been writing about technology for 3+ years and also has her own Wikipedia page. 1 st Way: Switch off your phone and switch on. A pop-up will appear asking you to confirm rebooting in the safe mode. This one doesn’t do that. MUTING A VOICE CALL. The safe mode disables all the third-party apps on your device, making it easier to identify the issue. I bet its a real no brainer but it’s driving me INSANE! And before we hit that, you need to check if your phone supports VoLTE. I make the call, and when the person on the other end answers it’s as if I have my phone is on mute. You need to check in the settings if any automatic rule is enabled. Press and hold the Volume Up, Home and Power keys together. You were right beside the phone, and it never rang! If none of the above-mentioned solutions fix the problem, try using the third-party apps like App Volume Control and Tasker to set a default volume. A calling problem like yours is usually more of a network concern than a user device issue, but it won’t hurt if you can do a reset to make sure that there is no firmware bug that causes the problem. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. Alternatively, you can hold the power button until you see the Power Off and Reboot options. Dear Samsung Team, I bought a new Samsung Galaxy A70. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen. The Mute issue and issues where while on a call you keep hearing a beep noise. Well, apps have different permissions which can also let them change the volume of the device. I was hoping to find an answer to this issue :). Here you need to set up what you want S2MC (Shake2MuteCall) to do to your phone when receiving calls or text. It seems as if it has gotten worse since the newest update. It is very sporadic with location and who is calling. Your phone should continue booting up and you will be prompted to unlock your phone as usual. Solution: Hi Edreesa. Probably a simple one, but I cannot work it out no matter what. Try to do a quick rundown of all your apps and check if you have forgotten to turn off forwarding or blocking certain numbers. Talking about important calls, if you manually keep your device in the silent mode to avoid getting notifications from apps, use the do not disturb mode and its rules to allow call notification only. Reaction: Phone mic mute toggles on/off I would EASILY use this feature 20 times daily -- I spend all day on conference calls while multi-tasking, doing dishes, etc, dogs barking Getting to the mute/unmute microphone feature can take a good 15 seconds if your phone locks itself, or you're in the middle of some other apps, etc. To factory reset your S6, just follow these steps: You also have to make sure that you don’t have any app that blocks or redirects your calls. If you are one of the users who encounters a problem with your device, let us know. Alternatively, open Play Store and search for the app. It is so annoying and it is doing this frequently. so when I am making call or talking on the phone, my cheek will press numbers and the mute button. Please follow our suggestions in this post. To hide the call and use other apps, touch. Now when we were at home and tried it with his card, he could get mobile internet and he managed to test call me once. Please I paid so much money for this phone with no warranty it’s so upsetting please help. Tap on Mute while on active call or on dialing screen as shown below. — Joel. TheDroidGuy has social network presence as well so you may want to interact with our community in, Galaxy S6 dial pad won’t work during calls, Headset on Galaxy S6 not working properly, Pre-owned Galaxy S6 not working with a different SIM card, Galaxy S6 edge missing color option in People Edge feature in Android Nougat, other issues, How To Fix Samsung Galaxy A6 Only Charges From Computer USB Port. Solution: Hi Lydia. I have only had the phone for 6 months. My phone has, very frequently, been muting calls upon making them. i saw a few people on forums with almost the same problem but no real solutions even on the official Samsung forum. How could I fix this without totally wiping my phone and doing a hard reset? This was just one scenario that many other users like you might be facing. If it is, we recommend that the best thing that you can do is to talk to them about the issues rather than us. If you added a Zoom Room to Zoom Phone , you can also access these in-call controls when using phone features in … It is a good phone but I have some problems with it. Check Ring Volume. Change volume, sound, & vibrate settings Turn your volume up or down. Let’s fix it. We recommend that bring the phone to a shop so the firmware can be checked and modified if necessary. Many thanks. When the Android System Recovery screen appears, release the Volume Up and Home keys. I have a sprint Samsung S6 that was unlocked. It is set from within the default Phone app. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it. It's a very easy app to put your phone insilent mode. Granted, this should be prevented by the phone being locked while on a call, but that was my biggest issue. if you have ever heard of any similar problem and how we can fix it it would be amazing. 2. a). When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key. If you're on One UI 2, you can further resize the call card if you find the default size too big.To do so, simply choose "Mini-pop-up" inside the "Call display while using apps" page highlighted above. If the device works fine in the safe mode, a third-party app is the culprit. The content remains unbiased and authentic. If you have any problems calling on your #GalaxyS6 too, this article may be of help. With the phone now being thinner, my hands we're wrapping around the phone and hitting the mute button. After you have opened the Dialer, open Call Settings > Call Alerts > Alerts on call. Turn up the in-call volume. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. I'm on a call and the mic will randomly mute and the caller cannot hear me. Basically, you need to boot your device in the safe mode and keep it like that for 10-15 minutes. So in this case, an app might be unnecessarily accessing the sound control options and could be messing with the volume settings of your device. To go back to normal mode, simply restart the phone. For example, if my family member and I want to conference a business to talk about an account, the businesses phone tree asks me to “press 1 for English” and I am pressing 1, but, it is not registering in. I would need to disconnect it and wait a long period of time before my phone blows up from all the notifications I missed. They have also refreshed my calling feature. I have noticed it is because with my previous Samsung Galaxy – when I was on a phone call the screen would black out completely “turning off my touch screen temporarily”. We noticed this issue before as it was reported by one of our readers. I just got the phone about a month ago. Press a volume button. I got the phone on black Friday and the issue has been going on since I got the phone. The proximity sensor sometimes does not turn off the display even. — Michelle. It's usually on the keypad on landlines – tap it to mute and when the call is finished, tap it again to return to normal operating mode. While on a merged conference call, I am unable to use my dial pad to choose phone tree options. You leave your phone aside for two minutes, and when you pick it up, you see you have missed that important call. If your device still goes into vibration or silent mode after restarting, move to the next solutions. Hello, kindly help. Please help. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages. One issue which was really troublesome was the volume during calls. It's very simple to use and doesn't need a lot of configurations to work. This case might be caused by some third-party applications or useless caches so you have two methods to solve this problem. However, it does not affect our editorial integrity. Step 1: Open device settings and tap on Sound/Sound and notification. Click here to see our How-to/Guides articles page, separate notification and ringtone volume, How to View Notification History on Android, 6 Best Fixes for Android Not Connecting to Bluetooth Devices, Top 5 Ways to Fix Android Hotspot Keeps Turning Off. It is so annoying. and we will try to publish our answers in the next posts. You need to look for a setting with the name automatic rules, turn on automatically, schedule, or something similar. Do a quick restart. Here’s how to do it: Make sure to boot your phone in safe mode before you call someone. This will help stop your screen from dimming or going completely blank during a call, but it won’t necessarily solve the silence problem. Here, tap on the app that you want to uninstall, then tap on the Uninstall button. After using Zoom Phone for making or receiving calls, you'll have access to in-call controls like recording the call, adding another person to the call, or transferring the call. I've drop calls too. Simply touch the Hold icon. If the speaker is enabled, the volume may be turned down too low. Similar Threads - Mute button during Can't keep phone from muting ringtones when I turn my volume all the way down. My husband has an iPhone. Never happen with December update. Have you tried to factory reset the phone? Is this phone provided by your wireless carrier? The mute button on cellphones is also usually located on the keypad and requires only a tap to activate. Step 4: Make sure that no automatic rule is active. If that is too tedious, the uninstall the newly installed apps one by one and see if the issue is fixed. This is one of the basic solutions to any android phone issue. I get no missed call notification. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. Do you face a similar issue often? Consequently, they end up missing all incoming calls as the phone doesn’t ring. The above article may contain affiliate links which help support Guiding Tech. It happens so frequently that when I call him and it does it he just hangs up and calls me back. Step 3: This step might be different across devices. Keep holding it until the device boots up. We hope the above fixes solve your problem and you no longer miss important calls. The do not disturb (DND) mode is one of the best features of Android. Press and hold the Volume Down and Power keys for 20 to 30 seconds. basically during a call the keypad and DTMF tones don't work, so when i'm through to say a call centre when it says please enter option 1 or 2 etc, it doesn't register at all so very frustrating. During calls the proximity sensor turns off the display to prevent keypad presses, but after sometime the display turns on again and keypad is pressed which makes calls very uncomfortable. If a rule is active, turn it off. We tried it before buying it when the previous owner had his SIM card in it. To turn on the safe mode, follow the steps: Step 1: Turn off your android phone using the power button. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key. Hello, after January update, my s10 is muting some calls, people stop to listening me and I can't ear them too. The mode also supports a setting where it will be enabled automatically for the set conditions. I will also call someone- i will have full bars and it will just say “dialing” and will not connect. The software solutions that you can try include doing a factory reset, wiping the cache partition, updating your phone to the latest firmware, and updating your apps. Just remembered the same issue when s9 came out... Clean install after Android 10. I have gone to Verizon to get a new SIM card. Press the Power key to restart the device. However, if the problem persists in the safe mode, the issue could be the hardware. Did you install or update any app recently? Use vibration on incoming call – This will force your phone to vibrate when receiving incoming calls regardless of system settings. I will have someone call me when I know I have signal and it will not go thru. Turn off your phone and after a few seconds turn on it again. At the right, above the slider, you'll see an icon. Restarting the phone in safe mode is the most logical troubleshooting to do first. Last updated on 26 Dec, 2018 When I use hands free the person I’m talking to often finds it difficult to hear me even if I’m right up close to the phone. As clichéd as it may sound, restart your device. You can also try our suggestion for Katey above before you do a factory reset to see if one of your apps is causing this trouble. How to Silence Your Android Phone Some phones feature a Mute action on the Phone Options card: Press and hold the Power/Lock key and then choose Mute or... You might also find a Sound quick setting. If you are one of the users who encounters a problem with your device, let us know. It seems like it happens more with him, however he is the one that I call the most so it could just be that. I had checked the phone’s volume, mute button, etc. Press … Deselect this setting to turn it off. When I am connect my phone with Car's infotainment system via Android audio for incoming calls I don't get ringtone but only screen notification for call I see ringtone alert on my phone's screen stating " Muted by Android Auto". © 2020 Guiding Media Pvt Ltd. All Rights Reserved. Tap on it. We suggest you get your phone checked. It’s frustrating because even when it has 4G the calls may not go through or drop while I’m talking and sometimes when I’m on the phone the person on the other line would stop hearing me all together.
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